Introduction

At Cebon Group AB, we take your personal privacy very seriously and always strive to maintain a high level of data protection and transparency. Below, you can read in detail about how we process and protect your personal data, why we collect personal data, and what personal data we process and for what purpose.

Cebon Group AB, organization number 556625-4941, with address Sörredsvägen 113, SE-418 78 Gothenburg, is the data controller for the personal data collected. We take all possible measures to protect your personal data, both in the digital and physical environments where they may be stored.

 

What is personal data?

Personal data (also called “personal information” or “personal data”) is data/information that can be used to identify or contact you. Personal data does not need to include a name and can therefore also be other digital identifiers such as images, IP address, email, etc., i.e., data that can directly or indirectly be linked to a physical person. All data stored about the customer is handled in accordance with the General Data Protection Regulation (GDPR).

 

What Personal Data We Collect and For What Purpose

 

Handling Customer Service Matters and Customer Contact

Why is this information collected?
To be able to resolve your customer service matters and provide you with the best customer experience. We always want to be able to answer all your questions, and therefore, the information we receive from you during customer contact is processed only to deliver a high level of service and to assist you, both at the moment and during the ongoing customer relationship.

Personal data processed:

• Name
• Contact details (Phone number, Email)
• Address details (Billing address, Delivery address, IP address)
• Correspondence history (via email, phone, social media, chat, digital channels)

Legal basis
Legitimate interest. The processing is necessary to meet our and your legitimate interest in handling customer service matters.

 

Fulfilling the Company’s Legal Obligations

Why is this information collected?
Necessary processing to fulfill the company’s legal obligations according to legal requirements, court rulings, or decisions by authorities, e.g., the Accounting Act, the Money Laundering Act, or the rules on product liability and product safety.

Personal data processed:

• Name
• Contact details (Phone number, Email)
• Address details (Billing address, Delivery address, IP address)
• Correspondence history (via email, phone, social media, chat, digital channels)

Legal basis
Legal obligation. This collection of your personal data is required by law. If the data is not provided, our legal obligation cannot be fulfilled.

 

Evaluating, Developing, and Improving Our Services for the Customer’s Benefit

Why is this information collected?
The information may be collected during reviews, competitions, and customer satisfaction surveys to tailor our services and make them more relevant and user-friendly for you as a customer.

Personal data processed:

• Name
• Contact details (Phone number, Email)
• Address details (Billing address, Delivery address, IP address)
• Purchase and user-generated data (e.g., click and visit history)
• Technical data regarding devices used and their settings (e.g., language settings, IP address, browser settings, time zone, operating system, screen resolution, and platform)
• Information about how you have interacted with us, i.e., how you have used the service, login method, where and how long different pages were visited, response times, download errors, how you access and leave the service, etc.

Legal basis
Legitimate interest. The processing is necessary to meet our and our customers’ legitimate interest in evaluating, developing, and improving our services, products, and systems.

 

Enabling Targeted Marketing

Why is this information collected?

To communicate relevant information and offers to you, we analyze the data we have collected in various ways. Creating your personal offers and general offers, customized news, product recommendations, and inspiration.

Information we may collect:

• Contact details (Phone number, Email, IP address)
• Purchase and user-generated data (e.g., click and visit history)
• Specified customer choices regarding products and services

Legal basis
Legitimate interest. The processing is necessary to meet our legitimate interest in communicating personal and relevant information and offers to you.

 

Storage Period

We will not store your personal data longer than necessary for each purpose and to fulfill our legal obligations. When we no longer need to store your information, it will be deleted and destroyed.

 

Access and Processing of Personal Data

We will never sell your personal data to any third party. However, we collaborate with selected suppliers and services with whom we partially share your personal data to improve or enable your customer experience and purchases with us. These are called data processors. All our partners are carefully selected and comply with GDPR requirements to ensure all information and protection of your data.

In the following cases, personal information may be shared with our data processors:

• IT Operations: Companies that assist with IT development, operations, and IT support
• Marketing: Media agencies and marketing agencies
• Finance and Administration: Accounting and auditing firms

We also share your personal data with certain parties that are independently responsible for personal data. When your personal data is shared with a party that is independently responsible for personal data, the party’s privacy policy and data processing apply. These actors may include:

• Payment Providers: Banks, payment service providers, and card acquirers
• Logistics Companies/Transport Firms: To fulfill the delivery of the order
• Government Authorities: When we are required to share by law or in case of suspected crime

In cases where our data processors are located outside the EU/EEA, we will take the same measures and implement procedures to ensure that they follow and take necessary legal, technical, and organizational measures to achieve an equivalent level of protection as within the EU/EEA or “Privacy Shield” standard.

We limit the collection of your personal data to the minimum necessary extent, both within and outside the EU/EEA.

 

Your Rights

• Right to Access: You have the right to access the personal data we have in relation to you. You have the right to receive a copy of the information we have about you and in what contexts it is processed and shared. Note that if we receive a request for access, we will ask for additional information to ensure that the information is provided to the correct person.
• Right to Rectification: You can supplement or correct your personal data where information is missing or incorrect.
• Right to Withdraw Consent: You have the right to withdraw your consent at any time, e.g., unsubscribe from newsletters.
• Right to Erasure (“Right to be Forgotten”): You can request that we delete all personal data stored and related to you, which we do not have a legal requirement or obligation to retain.
• Right to Restriction: You have the right to request that our processing of your personal data be restricted.
• Right to Object: You have the right to object to the processing of personal data based on our legitimate interest. We will not continue to process the personal data unless we can demonstrate a legitimate reason for the process that overrides your interests and rights or due to legal claims.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used format and, in some cases, have this data transferred to another data controller. This includes only information you have provided to us.
• Direct Marketing: You have the right to refuse or make changes to the personal data used for direct marketing, including profiling done for direct marketing purposes. This includes, e.g., newsletters and SMS, where you can make the necessary changes for each channel by following the instructions in each marketing communication.
• Supervisory Authority: The Swedish Data Protection Authority is responsible for monitoring the application of the legislation, and anyone who believes that a company is handling personal data incorrectly can file a complaint with the Swedish Data Protection Authority.

 

Contact details: datainspektionen@datainspektionen.se, +46 8 657 61 00

 

Cookies

Cookies are small text files stored on your computer or other device containing data and data exchange to save certain settings. It is not required to accept cookies from our side, but to get full functionality from the site and use certain services, the use of cookies is necessary. These can be used, for example, to allow you to return to your shopping cart, save language settings, and for overall analytical information regarding your use of the site. We also use cookies to target relevant marketing to you to provide you with a personalized shopping experience.

Cookies we use on our site can be divided into the following categories:

• Session Cookies: These are automatically deleted when you close your browser and are used, for example, to provide you with the functionality of the shopping cart.
• Permanent/Temporary Cookies: These remain on your computer after you have closed the browser and disappear when you delete them or automatically when they expire. These are used, for example, to allow you to resume your shopping session where you left off, not having to log in again, and to provide you with a personalized experience on the site.
• First-Party Cookies: These cookies are placed by our website and are used to provide full functionality and a good shopping experience.
• Third-Party Cookies: Cookies placed by third-party websites from our business partners and are used, for example, to provide relevant product recommendations and information that reflects your interests.

 

If you do not want cookies installed on your computer or want to limit the processing of such information, your browser may allow you to opt-out or anonymize your IP address.

 

Contact Information

If you have questions regarding our Privacy Policy, you can contact us via email: info@cebon.com

Or:

Cebon Group AB, Sörredsvägen 113, 418 78 Gothenburg, Sweden

 

We will keep our Privacy Policy under constant review, so you will always find the latest version on our site. In case of significant changes affecting the processing of your personal data, we will notify you via email.